At H4 Living Pty Ltd (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information from you when you:

Submit an enquiry or contact form on our website

Engage with us through social media or digital advertising

Request a quote or enter into a design or construction agreement

The information we may collect includes:

Your name, email address, phone number, and postal address

Project details, property location, and preferences

Any other information you choose to provide

We may also collect non-identifiable information such as IP addresses, browser type, and website usage statistics through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide services you request

Send updates, offers, and information about our projects or events

Personalise your website experience and improve our services

Maintain records for business operations and legal compliance

You can unsubscribe from marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. How We Store and Protect Your Data

We store your data securely on trusted platforms (such as Microsoft 365, Bigin CRM, or other approved service providers).

We take reasonable measures to safeguard personal information against loss, misuse, unauthorised access, or disclosure.

Where data is stored with third-party providers (such as LinkedIn or Meta), those providers may transfer and store data outside Australia under their own privacy frameworks.

4. Disclosure of Information

We do not sell or rent personal information.

We may share your information only with:

Our internal team members and service partners (e.g., design, marketing, or IT providers)

Regulatory bodies or authorities when required by law

All third-party providers are required to comply with equivalent privacy protections.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and analyse visitor behaviour.

You can adjust your browser settings to refuse cookies, but this may limit certain features of our site.

We also use analytics services (such as Google Analytics or LinkedIn Insights) to help us understand visitor trends and improve our marketing efforts. These tools may collect anonymous information such as pages visited, time spent, and geographic region.

6. Access, Correction, and Deletion

You may request access to the personal information we hold about you or ask for corrections if you believe it is inaccurate.

You may also request deletion of your personal information, subject to legal and record-keeping requirements.

To make a request, please contact us at [insert email address].

7. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technology changes.

The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us:

H4 Living Pty Ltd

Email: info@h4living.com.au

Phone: 1300 293 029

Website: https://www.h4living.com.au